Infodent | Patient Rights and Safe Dental Treatment
Infodent provides services in line with the principles of respect, confidentiality and safety to each patient. We provide reliable and professional dental treatment at international standards with our approach that respects patient rights during the treatment process. Contact us for your right to be informed, participate in treatment and feedback.
Patient Rights
1. Right to Respect and Dignity Every patient, regardless of their country of origin, is treated with respect and dignity. During the treatment process, their personal rights are observed, and their dignity is protected.
2. Right to Information Patients are clearly and understandably informed about all treatment methods, procedures, and alternative treatment options available to them. They are encouraged to participate in the medical decision-making process.
3. Right to Privacy The personal and medical information of our patients is protected in accordance with confidentiality principles and is not shared with third parties. Their privacy is respected throughout the healthcare process.
4. Right to Participate in Treatment Patients have the right to choose among the treatment options offered to them. Additionally, they have the right to refuse or postpone treatment.
5. Right to Safety Every patient has the right to be treated in a safe environment. Every stage of the treatment process is carefully planned and executed.
6. Right to Medical Assistance and Treatment Patients are treated by expert physicians in centers equipped with the latest medical technologies, suitable for their healthcare needs. They have the right to receive all types of medical assistance and treatment.
7. Right to Complaint and Feedback Patients have the right to express any complaints or feedback regarding the healthcare services they receive. This feedback is carefully evaluated, and necessary measures are taken to improve satisfaction.
Patient Responsibilities
1. Responsibility to Provide Information Patients are responsible for providing accurate and complete information about their past illnesses, treatments, and current health status. This information is essential for the best possible treatment planning.
2. Responsibility to Follow Treatment Instructions Patients are responsible for following the treatment plan and instructions recommended by their doctors. Paying attention to the prescribed medications and lifestyle changes during the treatment process increases the chances of success.
3. Responsibility to Attend Appointments Patients are responsible for attending their scheduled treatment appointments on time and notifying the clinic team in advance if they need to cancel an appointment.
4. Responsibility to Participate in the Treatment Process Patients should actively participate in the treatment process and not hesitate to ask their doctors questions about the treatment. Being informed and involved in treatment decisions leads to better outcomes.
5. Responsibility to Follow Clinic Rules Patients are responsible for adhering to the rules and regulations in the clinic. Paying attention to hygiene rules and complying with necessary arrangements ensures a smooth healthcare experience for both the patient and others.
6. Responsibility to Show Respect Patients are responsible for showing respect to other patients, healthcare workers, and clinic staff. Maintaining a peaceful environment in the clinic contributes to a better treatment experience for everyone.
7. Financial Responsibility Patients are responsible for fulfilling their financial obligations for the treatment services they receive. Timely payment according to the payment plan ensures the smooth continuation of healthcare services.